FAQ
Below you'll find our frequently asked questions. If your question isn't listed, please feel free to email us at klantenservice@littlebotaniclabel.nl . We're happy to help.
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When will you ship my order?
I will ship your order within 2 working days.
Excluding pre-orders. Shipping time is stated with the product.
Can I return my order?
You can return your order within 14 days of receipt. Please check the returns page for details.
Can I track my order?
Yes, you can. As soon as your order has shipped, you'll receive an email with track & trace. All packages are shipped with track & trace. It can sometimes take up to 24 hours for your package to appear.
Can I pick up my order?
Yes, I'd love to! In most cases, this is less harmful to the environment, and I'd love to meet you.
Select pickup at checkout and you will receive an email when your order is ready.
Can I wash the bean bags?
I started with non-washable bean bags. These can't be washed.
As of May 1, 2022, all bean bags are washable. This means you can wash them by hand. You will receive washing instructions with your order.
What are the bean bags filled with?
We fill the bean bags with natural, washable materials. They're filled with cherry stones, grape seeds, and a mix of the two. This gives each bean bag a unique feel and sound.
Where are your products made?
We make the beanbags with a small team of seamstresses, right here in the Netherlands. Patty ties the hand kite herself and also prints the storage bags herself.
For the play cloths, we enlisted the help of a small sewing workshop in Bulgaria. We believe it's important that production takes place in Europe due to stricter regulations on working conditions.
What are you doing in terms of sustainability?
Sustainability is incredibly important to us. We believe it's important to minimize our impact on the planet.
The fabrics we use have an OEKO-TEX quality mark.
The fabrics for the play cloths are made from recycled PET bottles.
We produce as much as possible in the Netherlands and source our materials locally.
We print product wrappers, thank you cards, and product information cards on paper made from agricultural waste.
We package everything plastic-free and pack your order as compactly as possible.
What is open-ended toys?
It's a toy without instructions, without a set pattern, and without a standard outcome. It stimulates a child's imagination. Your little one decides what it represents and what it's for. This blog post provides a detailed explanation of open-ended toys.
Company details
Little Botanic label
Located on:
Huisbergenweg 9 (by appointment only)
5249 JR Rosmalen
Chamber of Commerce number: 84511710
VAT number: NL003972557B96
Contact:
For questions about your order, products or special requests, please email us at customerservice@littlebotaniclabel.nl
For business inquiries, wholesale options, and other questions, please email patty@littlebotaniclabel.nl